VelvetGeaux LLC — velvetgeaux.com — New Orleans, Louisiana — Effective: June 22, 2026
VelvetGeaux LLC ("VelvetGeaux," "we," "us") operates velvetgeaux.com and related digital platforms. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, or SMS communications.
Information you provide: Name, business name, phone number, mailing address, and payment information when you purchase services or submit inquiries; SMS and email opt-in consents including date, time, and method of consent.
Information collected automatically: Pages visited, time on site, device type, browser, IP address, approximate location, referring URLs.
SMS Consent Records: When you opt into our SMS program, we record your mobile phone number, date and time of opt-in, method of consent, and any opt-out requests. This data is retained for compliance purposes.
We use collected information to deliver and improve our services; communicate about your account and project status; send SMS messages you have opted into; process payments; respond to support requests; and comply with legal obligations.
Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.
Program: VelvetGeaux customer service SMS — AI-powered responses to inbound customer inquiries about our web design services.
Consent: Customers opt in by sending a text message to our business number. No prior web form is required. Consent is not a condition of purchasing any service.
Opt-Out: Reply STOP to any message at any time to immediately unsubscribe. You will receive one confirmation and no further messages.
Help: Reply HELP for assistance or visit velvetgeaux.com for support.
Message frequency: Varies. Message and data rates may apply.
Data sharing: Your mobile phone number and SMS consent data will never be sold, rented, or shared with any third party for their own marketing use. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
Twilio: SMS delivery. See twilio.com/legal/privacy
Stripe: Payment processing. See stripe.com/privacy
Cloudflare: Security and content delivery. See cloudflare.com/privacypolicy
We retain personal data as long as necessary to provide services and comply with legal obligations. SMS opt-in records are retained for a minimum of 5 years for TCPA compliance. You may request deletion of your data by contacting us through velvetgeaux.com.
You have the right to access, correct, or delete your personal data. Louisiana residents have additional rights under state privacy law. Contact us through velvetgeaux.com to exercise any right. We will respond within 30 days.
We implement reasonable technical and administrative safeguards to protect your information. No method of transmission over the internet is 100% secure.
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy at any time. Updated policies are effective immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.
VelvetGeaux LLC — New Orleans, Louisiana — velvetgeaux.com